Frequently asked questions

Our staff will process your order within 24 business hrs and hand it over to the most reliable shipping provider for the selected destination ( UPS or USPS).

We now offer FREE Shipping on all U.S.A Orders ( Contiguous States Only) over $100.

Free shipping applies to retail orders only, not valid for wholesale orders.

The system will calculate automatically the shipping cost at checkout based on the number of items and their weight.

You will have a chance to review your order and the shipping costs before you are asked to finalize your order and your Credit Card is charged.

All US domestic orders are generally delivered within 3 to 5 business days. Please note that both carriers will not deliver on Saturday and Sunday.

International orders, due to distance and custom/import delays generally are in transit for 10 to 15 days from the date of shipping.

The buyer is ultimately responsible for all duty and custom charges when applicable.

No. Due to delays from holidays, weather or other logistic factors, we cannot ship orders to hotels or other temporary residences. Make sure someone will be at the location at all times, or the order will be cancelled before it is processed.

Once your order is shipped you will receive an email with a tracking number.

Reach out to info@esempio.it with your order number. Our staff replies within 24hrs.

You can return your unused item to our warehouse for a full refund within 30 days from the date of purchase.

All items must be returned in their original packaging and in new condition. No exceptions will be made on items worn, trained in, washed, covered in hair, or with an odd smell.

Original shipping & return charges will not be refunded.

We will cover only reshipping fees from our warehouse to you on exchanges within the Continental USA. Any return/reshipping fee for International orders is the client's sole responsibility.

Simply email us at info@esempio.it with your Name, Order Number, and reason for returning the item. Our staff will contact you within 24hrs with an authorization code.

All Exchanges, Refunds, and Store Credit are ultimately pending approval upon receipt and inspection of the returned gear. No exceptions will be made.

Returns and exchanges

No size chart has been published. Every product page lists the sizes that exist for that piece, and the size and fit page quotes the store's own sizing guidance verbatim while the measurements stay an empty placeholder until the store supplies them.

Size and fit

The Luxe Line is the newer capsule, with tops and bottoms paired as sets. The Base Line is the core capsule.

Compare the lines

Numa Mesh Shorts in the Luxe Line is sold out. The catalogue records no restock date, so nothing here promises one.

The Instagram/Social Media management staff does not have access to any order info, and may not be able to help with inquiries of this kind.

Order questions go to info@esempio.it. Our staff will contact you within 24hrs.

Contact the store

Any physical mail can be sent to Via Esempio 1, 00000 Città, Paese.